Complaints and Suggestions

Your suggestions, complaints, and compliments are a valuable contribution towards our efforts to improve our services. Client satisfaction is our top priority. Should you have a complaint or suggestion, you can share them with us using any of the following methods:

• Fill out a complaint form and place it in the drop boxes in person at any of our branches
• Mail us through regular mail by addressing Customer Complaints officer Headquarters – P.O. Box 94112, Postal Code: 11194, Amman – Jordan
• Email us at complaints@kamalexchange.com
• Call us on +96265600060 EXT 320

We will respond to your complaint within ten days from the receipt of the complaint.

If you are not satisfied with our response to your complaint, you can contact the Central Bank or the Judiciary.

You can contact the Central Bank of Jordan by visiting their website www.cbj.gov.jo, calling (064630301), sending an e-mail to fcp@cbj.gov.jo , or by visiting Central Bank of Jordan or any of its branches in Irbid and Aqaba.

To view the Central Bank of Jordan instructions to protect the financial consumer for payment companies and electronic money transfers, please click on the following link.

To view the instructions of the Central Bank of Jordan to protect the financial consumer for exchange companies, please click on the following link.

To view the Central Bank of Jordan’s instructions for internal procedures to deal with complaints from clients of financial and banking service providers, please click on the following link.

You can also check out these documents for the Central Bank of Jordan’s documents on Financial Services Consumer’s Protection, Digital Payments and Remittances Consumer’s Protection, and Financial Complaints.